What we know about when TSB online banking will be back after app goes down
TSB customers have reported being unable to log on to their online banking and mobile app this morning.
Hundreds of error reports had been logged on the online outage tracker Down Detector by 10am on Friday morning.
Problems appear to have started around 6pm Thursday evening, however the reports significantly climbed from around 7am.
What has to TSB bankng?
TSB have said that the problems are occurring on both online banking and mobile banking, and apologised to customers, adding that they are working hard to resolve the issue.
Many TSB customers have posted on Twitter to state that their cards are not working, however this has not been confirmed by the bank.
Leigh McKay on Twitter: “@TSB hello, no only can I not login via app or web. I can’t use my card to pay my bills due today because my card is being declined! Even though I have money in my account. This is truly disgraceful service, that occurs again and again! #tsb #TERRIBLE”
It is currently unclear what is causing the problem, however the issue is proving frustrating for many users – as the final Friday of the month is payday for many.
Joanne Robson on Twitter: “@TSB This happens just about every month on payday. Not impressed I need to transfer money so my bills get paid on time”.
When will online banking be back?
The bank has not indicated a time frame for services returning, only that they hope to provide a fix “soon”.
TSB released a statement via Twitter, saying: “We’re sorry if you’re experiencing issues accessing our Mobile App or Internet Banking this morning. We’re working to solve this as soon as possible.”