Yodel customers wait 'days' for parcels amid 'technical issues'

by 24britishtvJune 21, 2022, 2 p.m. 18
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Yodel customers say they have been hit with delays and disruption due to the courier's "technical issues".

Dozens of people took to social media on Tuesday morning to express concerns that they couldn't access the Yodel website or track their parcels. Some have even reported a "delay" in parcels they are expecting.

One person wrote on Twitter: "How are customers supposed to make contact if your website is down and you are not receiving incoming calls?" As another added: "This is shocking. No form of contact or response from this company."

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One person who expected their delivery on Monday is still waiting but is unable to track due to "problems their end." Another added they have also been waiting for their parcel since Sunday, with no way of checking when it will arrive.

Another frustrated user said: "Due to have a bouquet of Waitrose flowers delivered yesterday for someone’s birthday. No luck and no updates from the app. Any idea where these are? Highly doubt they’ll be fresh now!"

A statement on the Yodel website states they are working to resolve the current issues "as quickly as possible" as they thank users for their patience. It said: "We are currently experiencing some technical issues and as a result our Customer Service team are currently unavailable.

"Parcel tracking is also unavailable via our tracking page and our Yodel app. We are working on resolving these issues as quickly as possible. Thanks for your patience."

A Yodel spokesperson told the ECHO: "Yodel has experienced a cyber incident that has caused some disruption. We are servicing customers but tracking is currently impacted.

"As soon as we detected the incident, we launched an investigation, led by our internal IT division and supported by an external IT forensics group. We are working to restore tracking as quickly as we can and have engaged with all relevant authorities.

"Yodel would like to sincerely apologise to their clients and their customers for any disruption this incident may have caused, and reassure them that the team are working around the clock to resolve this incident."

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