Post Office inquiry live updates: Angela van den Bogerd 'does not recall' being told IT firm could alter accounts
The big question of the morning - would Angela van den Bogerd apologise - was answered early on.
She said she was "truly sorry" for the devastation caused by wrongful convictions.
It was a moment. But for sub-postmasters it was likely little more than a moment.
Why? Because it was swiftly followed up by a qualification. That, despite apologising, she thought she "didn't knowingly do anything wrong and I would never knowingly do anything wrong."
Van der Bogerd was asked why she used "anomaly" instead of "bug" when talking about issues with the Horizon IT system. She admitted this was a way of trying to control the narrative. But she added it wasn't her decision.
On remote access, she admitted receiving an email about it but does not remember seeing it. Anyway, Horizon and its supplier Fujitsu were not her "domain", she said.
The strongest exchange was on the taped interview with a sub-postmistress and her husband.
Van der Bogerd knew remote access was possible but didn't disclose that in the interview - because technically the Post Office couldn't and only Fujitsu could.
Are these qualifications fair? The inquiry chair will decide. But they are unlikely to be enough for the victims of this scandal.
